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Surestay Plus By Best Western Orlando International Drive, Orlando
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Key details
About the Hotel
5859 American Way,
Orlando,
Florida,
United States,
32819,
Florida
Surestay Plus By Best Western Orlando International Drive offers family-friendly accommodations with dedicated amenities like an outdoor pool and a children's splash park. This 3-star Orlando hotel provides free continental breakfast and complimentary WiFi access throughout the property.
Rooms & Amenities
The rooms at Surestay Plus feature air conditioning, a flat-screen TV, a refrigerator, microwave, and coffee maker. Premium double rooms are equipped with two Queen beds, allowing a maximum capacity of 2 adults and 2 children, along with amenities like hairdryers and safes.
Dining & Nearby Options
Dining options include a complimentary continental breakfast buffet, and guests can enjoy snacks from the on-site coffee shop. Numerous restaurants, such as Denny's and Red Lobster, are within 0.5 miles of the hotel.
Leisure & Services
Leisure activities feature an outdoor pool with a sun deck, a children's playground, and a splash park. The property also offers free scheduled shuttle services to major attractions like Disney and Sea World.
Location & Transportation
Surestay Plus By Best Western Orlando International Drive is conveniently located near popular attractions, such as Universal Studios Florida and Orlando International Premium Outlets, both within a 1.5 miles radius. Public transportation options include bus services accessible within a 5-minute walk.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Pool Area
“The pool area was a perfect retreat, offering a serene atmosphere that allowed me to unwind completely.” view full review
Excellent Shower
“I loved the large shower in my room, which had great water pressure and hot water for a refreshing experience.” view full review
Spacious Comfort
“My room was impressively spacious and tidy, providing a comforting sense of home while I traveled.” view full review
Breakfast Delight
“The breakfast spread was good, with a variety of options that exceeded my expectations for the room price.” view full review
General
Non-smoking property
Free Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Lift
ATM/Cash machine
Ice machine
Multilingual staff
Sports & Fitness
Fitness centre
Golf course
Guest Parking
Refrigerator
Microwave
Services
Paid city shuttle
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Dining
Paid breakfast
Restaurant
Poolside snack bar
Buffet breakfast
Business
24-hour business centre
Children
Children's pool
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Garden area
Television in lobby
Room features
Wi-Fi in rooms
In-room air conditioning
Heating
In-room safe
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Hair dryer
Free toiletries
Self-catering
Refrigerator
Microwave
Media
Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
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Location
5859 American Way,
Orlando,
Florida,
United States,
32819,
Florida
Map view
street view
5859 American Way,
Orlando,
Florida,
United States,
32819,
Florida
City landmarks
Theme Park
Universal Studios Florida
2.7
km
Theme Park
Universal's Islands of Adventure
2.4
km
Amusement Park
Universal Orlando Resort
3.9
km
6000 Universal Boulevard Islands Of Adventure
The Wizarding World of Harry Potter
3.7
km
6000 Universal Blvd
Universal CityWalk Orlando
2.4
km
Mall
Orlando International Premium Outlets
2.3
km
Amusement Park
Universal's Volcano Bay
3.1
km
Fun Spot USA
880 m
Museum
Titanic The Artifact Exhibition
1.7
km
Parking area
ICON Park
2.5
km
8401 International Drive
The Wheel at ICON Park
2.5
km
Museum
Ripley's Believe It or Not
2.3
km
6584 International Dr
Gator Golf And Adventure Park
1.4
km
Theme Park
Fun Spot America Orlando
1.2
km
Theme Park
Magical Midway
1.5
km
Shoppers World Shopping Center
1.7
km
6200 International Dr At Republic Drive
Wet 'n Wild
1.4
km
Shopping Area
Orlando Outlet Marketplace
910 m
Golf Course
Lost Caverns Adventure Golf
1.3
km
Pirates Dinner Adventure Orlando
1.3
km
7220 International Dr
Extreme Dinosaurs
1.4
km
7220 International Dr
Our Body: The Universe Within
1.5
km
Event hall
Hard Rock Orlando
2.7
km
Universal Studios Orlando
2.8
km
Belz Factory Outlet Mall Shopping Center
2.2
km
6805 Visitors Cir
iFLY Orlando
780 m
Dezerland Park Orlando
2.0
km
Theme Park
Universal Studios' Islands of Adventure
2.4
km
Nearby
Skull Kingdom of Orlando
220 m
Congo River Adventure Golf
310 m
Restaurants
Denny's
300 m
5825 International Dr
Hi-5 Poke and Sushi
550 m
5748 International Dr
Subway
580 m
6308 International Drive
The Mexican Camel
610 m
5752 International Dr
KFC
710 m
6217 International Rd
Amor Em Pedacos Bakery
700 m
5576 International Dr
Ichiban Buffet
860 m
5529 International Dr
Halal Food Express
760 m
6227 International Dr
Reviews and Ratings
Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
Convenient location
Friendly staff
Safety concerns
Limited dining options
6.0/10
Guest rating
Rooms
5.2
Location
7.8
Service
6.4
Dining
5.0
Guest reviews
6.0/10
based on 12 reviews
6.9
6.9/10 based on 3704 reviews
Douglas
United States,
April
2024
5.2/10
My stay at the hotel had its ups and downs. The rooms were what we needed for our trip - clean, simple, and affordable, close to our vacation spots. However, the cleanliness left much to be desired, with dampness causing a horrendous smell.
Rooms
5.0
The rooms were clean and comfortable, meeting our basic needs for the trip.
Service
6.0
The service was a mix - they moved us promptly when needed, but were unresponsive to our other requests.
Location
7.0
The location was convenient, within walking distance to many attractions and easily accessible by car to theme parks.
Dining
5.0
The dining experience lacked variety and essentials like bacon and ham.
Facilities
5.0
Overall, the facilities need improvement and maintenance.
Mark
United Kingdom,
March
2024
5.2/10
The hotel wasn't the most comfortable or clean place I've stayed in. The room had a mildew smell, and the bathroom being near the kitchenette wasn't ideal. However, the staff was friendly and helpful, especially with cleaning, and the location was convenient for Universal Theme Parks.
Rooms
5.0
The room wasn't as clean or comfortable as expected, with a noticeable mildew smell.
Service
8.0
The staff was very helpful and kind, especially with cleaning.
Location
7.0
The hotel sits back from the traffic, making it quiet, and it's close to Universal Theme Parks.
Dining
5.0
The dining experience was subpar, and the breakfast wasn't appealing.
Facilities
5.0
The facilities did not meet expectations in terms of cleanliness and comfort.
Gerald
United Kingdom,
December
2023
6.2/10
The hotel had some drawbacks like rooms smelling funny and not meeting expectations but was conveniently located. The staff service varied from rude to exceptionally welcoming. The dining experience was chaotic with limited options. However, the hotel is in an excellent location and offers various facilities.
Rooms
5.0
The rooms smelled funny and were not as clean as expected.
Service
7.0
The staff service ranged from rude to exceptionally welcoming.
Location
8.0
The hotel location was extremely convenient.
Dining
5.0
The dining experience was chaotic with limited options.
Facilities
7.0
The hotel offered various facilities for guests.
Michael
United States,
December
2023
6.8/10
The hotel rooms were spacious but a bit humid, and convincing lobby staff to change our room took some time. The variety of breakfast eggs was decent. The location was wonderful, near many eateries and attractions, including Universal Studios. The dining options lacked protein choices and stopped early at 9:30 am.
Rooms
7.0
The rooms were spacious but felt humid, and it took some effort to get the lobby staff to change our room.
Service
6.0
The service responded to our problems but could improve on being more personable and informative.
Location
9.0
The hotel's location was absolutely wonderful, near various dining options and attractions like Universal Studios.
Dining
5.0
The dining options lacked protein choices and were limited to primarily carbohydrates, ending early at 9:30 am.
Facilities
7.0
The facilities provided were basic but functional.
Suzanne
United States,
December
2023
5.4/10
My stay at the hotel was a mix of highs and lows. The location was perfect, close to Universal Studios and not far from Disney World. The service was a bit of a hit or miss, with some staff being friendly but others failing to address issues promptly. The dining experience left something to be desired, with items running out frequently. However, the rooms had mold in the bathroom, and ants were a constant nuisance, which affected my overall comfort during the stay.
Rooms
5.0
The rooms had mold around the bathroom area and were plagued by ants, impacting the overall comfort.
Service
5.0
While some staff members, like the housekeeping supervisor, were friendly and helpful, others were slow to address problems and even let ducks into the pool, which was quite unpleasant.
Location
7.0
The hotel's location was great, being near Universal Studios and convenient for visits to amusement parks and outlets, but the lack of soundproofing made it challenging to sleep.
Dining
6.0
The dining experience needed improvement with items frequently running out; however, the food quality was better than expected.
Facilities
5.0
Frederick
United Kingdom,
October
2023
5.4/10
The location is convenient for theme parks and offers free shuttle service, yet there were security concerns. The dining options vary in quality, but service seems attentive and efficient.
Rooms
5.0
The rooms are no frills but clean. Having a safe was a plus.
Service
5.0
The service seemed to lack enthusiasm and engagement.
Location
7.0
The location is great for theme parks with free shuttle service, yet security concerns arose.
Dining
6.0
The dining experience had its ups and downs with some good spread but also complaints about food quality.
Facilities
5.0
The facilities seemed average and in need of maintenance.
Jessie
United Kingdom,
September
2023
5.8/10
The hotel rooms were fine overall, but the walls were quite thin, allowing sound from neighboring rooms to be easily heard. Unfortunately, there were issues with cleanliness, such as mold and mildew smell, and the toilet tank being cracked. However, the location was convenient for reaching popular attractions like Orlando Universal, and the hotel offered a free shuttle service. The dining experience had limited offerings, but the location near other attractions was a positive aspect.
Rooms
5.0
The rooms were fine, although there were issues with soundproofing and cleanliness.
Service
6.0
The staff were friendly, but there were some instances of rudeness and unprofessional behavior. However, service offerings like room service and housekeeping were available.
Location
7.0
The hotel's location was convenient for accessing Orlando Universal and other attractions, with a free shuttle service provided. However, there were noise issues that affected relaxation.
Dining
5.0
The dining options were lacking variety, although the proximity to other attractions like Icon Park was a positive point.
Facilities
7.0
William
United States,
August
2023
5.8/10
Upon arriving at the hotel, I found the room to be somewhat disappointing with a damp and fusty smell, like mold, and an AC that leaked water onto the floor. Despite this, the location was convenient, situated in the center of Orlando on International Drive near everything. The dining experience was satisfactory to start the day. The service was mixed, not necessarily rude but lacking personability, although check-out was a relief. Facilities were acceptable without any standout features.
Rooms
5.0
The room was damp and fusty with an unpleasant smell, like mold, and the AC leaked water all over the floor.
Service
5.0
The service was mixed, not necessarily rude but lacked personability, although the experience improved by the time of check-out.
Location
8.0
The hotel's location in the center of Orlando on International Drive near everything was convenient.
Dining
7.0
The dining experience was good and sufficient to start the day.
Facilities
Facilities were acceptable without any standout features.
Roger
United Kingdom,
June
2023
5.4/10
The motel has a convenient location close to Universal Studios and other attractions. However, the rooms had some issues with cleanliness and safety, and the dining options were lacking. The service was friendly, and the location was good for exploring the area.
Rooms
5.0
The rooms felt damp and had ants and bugs. The security with only one lock on the door was a concern.
Service
8.0
The staff was really friendly, and I felt comfortable talking to them about anything.
Location
7.0
The motel is very close to Universal Studios, which was convenient for our visits. However, the area could be noisy at times.
Dining
5.0
The dining options were limited and not very good. More variety would be appreciated.
Facilities
5.0
The motel lacked some necessary facilities for a comfortable stay.
Convenient location
Safety concerns
Edgar
United Kingdom,
June
2023
6.8/10
My stay at the hotel was an absolute delight. The rooms were fabulous, containing all the necessities and not too old. However, there was an issue with cleanliness even after the staff cleaned them. The service was exceptional, with staff being very understanding and accommodating, although not the friendliest. The location was perfect, being only minutes away from top attractions. Unfortunately, the dining experience was disappointing with limited options and unexpected charges. Overall, a mixed but mostly positive experience.
Rooms
7.0
The rooms contained all the necessities and were nice, not too old but unfortunately really dirty even after cleaning.
Service
8.0
The service was exceptional, with staff being very understanding and accommodating, although not the friendliest.
Location
9.0
The location was perfect, just minutes away from top attractions and nice restaurants.
Dining
5.0
The dining experience was disappointing with limited options and unexpected charges.
Facilities
6.0
The facilities were basic but sufficient for a comfortable stay.
Spencer
United States,
June
2023
6.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were clean and had a safe, which was great, but they had an odd smell and there were raccoons near the pool. The service was friendly and helpful, but I was not too pleased to see ducks swimming in the pool. The location was convenient for my family's activities, but there was construction nearby. The dining experience left much to be desired, with limited options and constant shortages. Overall, it was an average stay with some ups and downs.
Rooms
7.0
The rooms are no frills but clean and come with a safe, which was a plus. However, there was an odd odor, and the presence of raccoons around the pool was not ideal.
Service
6.0
The staff were friendly and helpful overall, though I found it unsettling that ducks were allowed to swim in the pool. There could have been better attention to the customers being served.
Location
8.0
The hotel's location was good for our family's plans and close to major attractions like theme parks. However, the proximity to a large construction site and AMERICAN WAY might not be appealing to everyone.
Dining
5.0
The dining experience was disappointing with mainly bread-based options and frequent shortages of items like milk and cereals. It could definitely be improved.
Facilities
7.0
Christian
United States,
April
2023
7.2/10
I found the hotel to be clean, simple, and affordable, perfectly situated near our vacation destinations. The rooms had a damp feeling but were suitable for our trip. The service was very polite and welcoming, with comfortable beds and a super convenient location for exploring Universal. The dining experience left a bit to be desired with slow service and unexpected charges. Overall, a decent stay with minor inconveniences.
Rooms
7.0
The rooms met our basic needs for the trip but had a damp and mildewy smell.
Service
8.0
The staff was very polite and welcoming, making our stay pleasant.
Location
9.0
The location was convenient for our vacation outings, close to parks and the airport.
Dining
5.0
The dining experience was disappointing with slow service and unexpected additional charges.
Facilities
The facilities were decent, but the dining experience was a bit lacking.
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